The way that your users experience your website, app or ecommerce store is hugely important. If they're struggling to find what they need, they'll leave.
Our UX design service helps you understand your users and whether they find your product easy to use. We mesh research (user testing) with our creative services to help build a user experience based on fact, not assumptions.
With most UX projects, we follow an agile approach, meaning work is completed and implemented in short bursts, analysed and then incrementally improved upon. This means that you're able to understand the impact that each UX improvement has on your key performance indicators, rather than the hit and hope approach of delivering everything in one go.
We conduct user testing with real participants, allowing us to interview them as they're using your product and surface actionable findings.
Once we've completed our testing, we'll brainstorm all of the things we think will help based on the feedback from our user testing.
We'll create a list of tests, implementing one by one and then measuring the impact. This helps us understand what helps vs hinders.